At ROJAN™, we want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.
Returns
Eligible non-personalized products may be returned within 14 days of delivery.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging. Proof of purchase may be required.
Please contact us before returning an item. Returns sent without prior authorization may not be accepted.
Personalized & Custom-Made Products
Because personalized, engraved, embroidered, printed, or otherwise custom-made products are created specifically for you, they are final sale and cannot be returned or exchanged due to a change of mind, incorrect information supplied by the customer, or personal preference.
However, if your personalized product arrives damaged, defective, or different from the customization details confirmed with your order, please contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery and provide your order information and clear photographs showing the issue.
After reviewing the claim, we may offer a replacement, correction, or refund, as appropriate.
Non-Returnable Items
Personalized and custom-made products cannot be returned unless they are damaged, defective, or incorrectly produced.
For hygiene and safety reasons, certain opened, used, worn, or personal-care products may also be non-returnable.
Gift cards and final-sale items are non-refundable.
Return Shipping
Unless the item is damaged, defective, or incorrect due to an error on our part, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return results from an error on our part.
We recommend using a trackable shipping service when returning an item. ROJAN™ is not responsible for returned packages lost in transit.
Refunds
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like a different standard, non-personalized item, please contact us to determine whether an exchange is available.
Personalized and custom-made products cannot be exchanged unless they are damaged, defective, or incorrectly produced.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Personalized or custom orders cannot be cancelled once production, printing, engraving, embroidery, or customization has begun.
Contact Us
If you have questions about a return, refund, damaged item, or order issue, please contact ROJAN™ through our website contact page.
Email: contact@rojan.store